FAQs

Frequently asked questions

For any unanswered questions, reach out to our support team via email. We'll respond as soon as possible to assist you.

General Knowledge

Your Account

Deposits

Services

Orders

Reseller

Affiliate

I’m new to Naizop – how do I get started?

Welcome to Naizop! We're so excited to have you here.
Here's a quick guide to help you start, even if you haven't created an account yet:

Sign Up - Click the Sign Up button on the homepage and create your free Naizop account.
Add Funds - After logging in, go to the "Add Funds" tab to top up your balance using your preferred payment method (including crypto).
Browse Services - Head over to the "New Order" tab to explore all our services—Instagram, YouTube, TikTok, and more.
Place Your Order - Choose a service, enter your link, set the quantity, and place your order.
Track Progress - Check your order status anytime under the "Orders" tab.

Need help? Our support team is just a message away.

Why should I choose Naizop?

Great question! Thousands of creators and brands choose Naizop because we make social media growth smooth and reliable. Here's what sets us apart:

Prices start at just $0.0001
Stable, real-looking results
Instant delivery on many services
Long-term value and reliability
Up to 30% bonus on deposits
Budget-friendly for everyone
Over 30 platforms supported
Flexible payment methods
Simple, user-friendly dashboard
Round-the-clock customer support
Over 2 million orders successfully completed

You're in good hands with Naizop!

Do I need to give my password to Naizop?

Not at all! We'll never ask for your password. Just sign up with your email or username to use our services. If anyone ever asks for your login details claiming to be us, please report it right away. Your security always comes first!

Can my account get banned or flagged?

We totally get your concern! Don't worry—when used the right way, Naizop's services are safe and natural, so there's little chance of flags or bans. Just follow the platform rules, and you're good to go! If you ever need help, we're always here for you!

Is it legal to use Naizop services?

We understand the concern! Using Naizop is completely legal, but it's important to follow the terms of service of the social platforms you're using. We provide promotional tools—how you use them is up to you. When used responsibly, our services stay within the safe zone of digital marketing strategies.

Do I need to provide personal information to create an account?

Just the basics—your email or username. We keep things simple, secure, and hassle-free.

I forgot my password. What should I do?

Click "Forgot Password" on the login page, enter your email, and we'll send you a reset link. Follow the instructions, and you'll be back in no time.

How do I change my password?

Click your username on the top-right corner of the site, select the password change option, and update your credentials.

Can I update my account details?

Definitely. Visit your account settings to make changes to your email, payment methods, and more.

How do I delete my Naizop account?

We're sorry to see you go. If you'd like to delete your account, just contact our support team and they'll guide you through the process.

Can I use multiple accounts on Naizop?

Yes, you can. Just be sure to keep things organized for easier tracking.

Do I need to give my password to Naizop?

No, and we never ask for it. Your account is yours to manage—just use your email or username to log in and place orders. If someone claims otherwise, let us know immediately.

Need help?

We've got you.
Our friendly support team is always here. Reach out through a support ticket or chat with us live. Whether it's a quick question or something more complex, we're happy to help anytime.

How do I add funds to my Naizop account?

Adding funds is quick and easy. Just visit the "DEPOSIT" button, choose your payment method, and follow the steps.

What payment methods can I use to deposit?

We support a wide range of payment methods, including:
Visa & MasterCard
Cryptocurrencies (BTC, USDT, ETH, etc.)
Local or manual gateways (varies by region)

My crypto deposit hasn't shown up yet. What should I do?

Crypto can sometimes take a few minutes to confirm. If it's taking longer than expected, it may be due to:

Underpayment after fees
Overpayment
Blockchain congestion

Please send us your transaction ID, blockchain link, a screenshot, and the time of payment. We'll look into it right away.

Is there a minimum deposit amount?

Yes, our minimum deposit is just $5—perfect for testing the waters or starting small.

Are there any fees for depositing?

Naizop doesn't charge any extra fees on top of your deposit. Your full payment goes straight to your account balance. Some third-party processors may have their own transaction fees, but we keep it as straightforward as possible.

How long does it take for my deposit to show up in my account?

Most payments are processed instantly. If you don't see your balance update within a few minutes, feel free to contact support and we'll sort it out for you right away.

Can I use my deposit for multiple orders?

Absolutely. Once your funds are in, you can use them however you like—on one big order or several smaller ones. You're in full control.

I made a deposit, but my balance isn't updated. What should I do?

No worries—we've got you! It could be a temporary processing delay. Reach out to our support team and we'll check everything for you.

My credit card was declined. What should I do?

If your card is declined, the best step is to contact your bank. It could be a quick fix, like a verification step or a block they can easily remove.

Can I withdraw funds or credits from my account?

Unfortunately, withdrawals are not allowed under any circumstances. But don't worry—if you need a refund, it will be issued as store credit, so you can use it for future orders! Let us know if you need any help with this.

Do you offer a money-back guarantee?

We don't offer cash refunds, but we do offer store credit if something goes wrong with your order. That means your funds stay available for future use. If you're ever unsatisfied or an order doesn't go as expected, just reach out and we'll work with you to make it right.

How do deposit bonuses work?

Sometimes we offer limited-time bonuses—like "Up to 30% extra" on your deposit. These promos may be:

Automatic (applied during promo periods)
Tiered (higher bonuses for larger deposits)
Activated via coupon codes

When bonuses are available, you'll see them clearly displayed on the Deposit page or announced via our updates. Be sure to check the terms for each promo!

How can I find out more about the services you offer?

It's easy! Head to the "Services" or "New Order" page to view everything we offer. You can filter by platform, and every service includes a clear, detailed description so you know exactly what you're getting.

How much do your services cost?

Pricing varies depending on the service and the quantity you choose. You can see real-time prices directly on the order page. We recommend reading each service description carefully so you know exactly what to expect before placing an order.

Are there discounts for large orders?

Yes! We're happy to support bulk buyers and agency-level resellers. If you're planning to place large or ongoing orders, feel free to reach out to our support team. We can help customize a plan—or even give you access to better rates.

What platforms do you support?

We support over 30 platforms and counting! From Instagram and YouTube to TikTok, Twitter, Threads, Facebook, Spotify, and more—you'll find services for followers, views, likes, comments, watch time, and even niche engagement types. Everything is organized by platform for easy browsing.

What's the difference between "High Quality" and "Premium" services?

Great question!

High Quality: Affordable and stable, great for basic growth.
Premium: More realistic profiles, better retention, and higher trust. Ideal if you want the most authentic-looking results.
Each service will mention what quality it falls under so you can pick what suits your needs best.

How do I place an order?

Placing an order is a breeze:- Go to the "New Order" page
- Choose your platform and service
- Paste the link or username
- Enter the quantity
- Click "Order Now"

That's it! Your order will be processed shortly.

Where can I track my orders?

All order statuses are visible under the "Orders" tab. You'll see live updates for pending, in-progress, completed, or supported orders.

What do the order statuses mean?

Here's a quick overview:

Pending - Waiting in the queue
Processing - The order is currently being worked on; it's in the active stage but not yet fully delivered.
In Progress - Actively being processed
Completed - Fully delivered
Partial - Some was delivered; rest refunded
Canceled - Couldn't be processed; fully refunded

When will my order start?

Start times can vary and are listed in the Service Description. Some orders start instantly, while others may have a slight delay. Just keep in mind, "instant" means the processing will start right away, but full delivery may take a little time. If you ever need more details, feel free to check the service description!

How long does it take for services to complete?

Each service has its own delivery speed, which you'll find in the Service Description. Some are highspeed, while others may take several hours or days—especially for large orders. Rest assured, if the status is still going, it's still being processed. And if you're ever unsure, support is just a message away.

My order is delayed or hasn't started. What should I do?

If your order hasn't kicked off after the estimated time, here are some things to double-check:
Is your link correct and public?
Does the content meet service requirements (like age or view count)?
Is the post or profile still live?
Is the service temporarily paused or under maintenance?
Are there any recent updates to the platform that might affect processing?
Still not sure? Reach out to us and we'll take care of it.

Why was my order canceled or rejected?

The link is invalid or private
The content was deleted before processing
The post didn’t meet minimum requirements (e.g., low views or wrong region)
The service is paused or experiencing technical issues
If your order gets canceled, the full amount will be refunded to your balance. Feel free to message support if you need help understanding why.

What happens if followers or likes drop after delivery?

If your service includes refills, you're covered! You'll either receive an auto-refill or can request a manual refill within the guarantee period.
For non-drop services, the counts are designed to stay stable—but every platform is different. Always check the service description to know if refill is available and how long the protection lasts.

Can I cancel or edit my order?

Once an order starts, it's usually too late to make changes or cancel it. But if your order is stuck for a few hours, contact us right away, and we'll see if we can stop it before it's processed.

I accidentally used the wrong link or username—what now?

Unfortunately, once the order starts, we can't change the details. Always double-check before placing an order. If the status is still "Pending," get in touch ASAP, and we'll do our best to help!

What is auto-refill?

Auto-refill is a handy feature for selected services. If your followers/views drop within the refill period, we'll automatically top them up—no extra steps required. Just look for "Auto-Refill" in the service name or description.

What is Refill?

Refill ensures your followers/views stay stable over time. If there's a drop, you can request a refill during the guarantee window. It's great for long-term peace of mind.
Tip: Always check the service description for drop protection details and how long it lasts.

Do you support bulk orders?

Yes! You can place bulk orders using the Mass Order tab in your dashboard. Just follow the sample format provided, and you can place multiple orders in one go. It's perfect for resellers or busy marketers!
Need help formatting? Our support team is always here to assist.

How do I become a Reseller? What are the perks?

Want to offer Naizop's services to your clients ? A Reseller account is perfect for you!
Here's what you get as a Reseller:

25% discount on all services
Priority support for quicker assistance
Access to a Reseller dashboard to track everything easily

What's required?

You'll need a total of $100 in deposits on your Naizop account. Once that's done, submit a Support Ticket requesting Reseller status. Once approved, your exclusive discounts will be activated!

Can I resell your services?

Yes! Naizop is built with resellers in mind. You can create your own business by offering our social media services to your clients under your own brand and pricing.
Place orders, manage performance, and focus on growth—we'll handle the fulfillment for you!

Can I use Naizop's API to place orders from my own site?

Absolutely!
Our API lets you place orders automatically through your own SMM panel or website.
Head to the "API" section in your dashboard for full documentation and your unique API key.Note: You'll need a developer to help with the integration. We don't provide tech support for custom setups.

Can I get special rates for bulk or high-volume orders?

Of course!
If you're placing large orders regularly, we can offer you a custom discount plan. Just send us a Support Ticket with your order volume, and we'll tailor a plan just for you.

Can I set my own pricing for my clients?

Yes, you can!
You're in charge of your profit margins. Set your own prices based on the services you want to offer and your market needs. Whether you're running a storefront or taking custom orders, the profit is all yours!

Can I manage my clients' orders easily?

Definitely! Our system is designed to help resellers stay organized and efficient:

Track orders by client, service, or status
View real-time status updates
Use the API to fully automate operations

How do I join the Naizop Affiliate Program?

Joining is simple!
Just log in to your Naizop dashboard and click the "Affiliates" tab to get started. You'll get access to:

Your unique referral link
Affiliate tracking tools to track clicks, signups, and commissions

Note: Referring yourself or family members is strictly not allowed and may result in removal from the program.

How and when are affiliate payouts processed?

We have two great payout options for you:

Credit to your Naizop account (10% bonus)
Standard withdrawal (direct payout to your selected method)

Payout Timeline:
Payouts are processed up to 30 days after your referral makes a deposit. This gives us time to verify the orders and ensure there are no chargebacks or refunds.

How do I track my affiliate earnings?

You can track everything in your Affiliate Dashboard, including:

Total clicks and signups
Commission earned
Payout history and bonuses

Any tips to increase my affiliate earnings?

Here are a few tips:

Share your referral link in communities where creators or marketers gather
Create helpful content about growing on social media and recommend Naizop
Use real results and screenshots (with permission) to build trust
Be transparent and honest—people appreciate real recommendations!

Can I combine affiliate rewards with my reseller discounts?

Yes, absolutely! You can be both a Reseller and an Affiliate to maximize your earnings.
Earn commissions from referrals and still enjoy your reseller perks. It's a win-win!

Still have questions about your affiliate journey?

Reach out to our support team anytime. We're always happy to help!